Terms & Conditions

INFORMATION

– All patients are required to provide contact details; including address, telephone and email in order to secure an appointment.

– All clients will complete a medical history form at their first appointment, this is necessary to inform the consultation and treatment planning process.

– All information will be treated as confidential and protected in accordance with data protection legislation

– Patient information will not be shared with third parties without written permissions and you will not receive unsolicited information from us.

– You may choose to remove yourself from our mailing list at any time, by unsubscribing.

NEW PATIENT – VIDEO CONSULTATION

– Whilst video consultations are discouraged, we acknowledge some circumstances when this service may be helpful; particularly for our patients who will be travelling long distance.

– New patients, seeking advice from a practitioner in a video call, require a diary appointment of 30 minutes. Patients must call the clinic at the time agreed.

APPOINTMENTS

– You will be sent appointment reminders the day before your appointment, either by text or email.

– Please provide as much notice as possible, if you need to cancel or reschedule your appointment, so that we may make best use of our appointment diary.

– When diaries are particularly busy, we may take a nominal deposit, of £20 refundable on attendance, to mitigate missed appointments.

– Please do not attend the clinic for an appointment if you are unwell. If you are unsure, please call and discuss with the practitioner. Many treatments are contraindicated if you are unwell; this includes colds, cold sores or local skin infections.

– Routine review appointments are offered after treatment with botulinum toxin as a courtesy. No additional treatment or ‘top up’ is provided free of charge, once the review period of 2-3 weeks has passed.

– New patients are seen for consultation and assessment; except in exceptional circumstances, with prior arrangement, we do not offer treatment on the first visit. Hyaluronidase treatment cannot be performed without a prior assessment and test patch.

 RESCHEDULING OR CANCELLING YOUR APPOINTMENT

– Should you need to make any changes to your appointment please give at least 48 hrs notice to avoid a late cancellation charge.

– Failure to give the full notice will result in a £50 charge on the card details you provided.

MISSED/LATE APPOINTMENTS

– Please note that should you be more than 15 mins late for your appointment this will likely need to be rescheduled and the late cancellation policy will apply as per above.

– For pre-paid treatment course appointments, you will forfeit that treatment instead

CHILDREN

– We do not treat children or young adults under the age of 18.

– Please do not bring children to the clinic unless they are old enough to be left unsupervised.

– Children will not be allowed to accompany you into the treatment rooms.

PAYMENT

– Consultations will be subject to a £35 fee

– If you progress to treatment during the same appointment, the consultation fee is waived and you will only be charged for the treatment itself.

– You will be advised of the full costs of any treatment plan proposed and agreed upon, including that of any maintenance treatment, before any treatment is undertaken.

– Payment is taken in full at the time of treatment.

– The clinic accepts cash or major debit and credit cards.

– A discretionary deposit will be taken for some treatments and, in some circumstances

– Discounts/vouchers can not be applied to (products/treatments)

REFUNDS

Fees charged for treatment are for the delivery of a treatment and the accompanying service, which is inclusive of;

– consultation and assessment

– provision of information and advice

– safe treatment with evidence-based products

– follow up appointments and aftercare advice and support as appropriate

Whilst we undertake to provide excellent service, factual, honest and ethical advice, safe, expert treatment in experienced hands and only the best products, we cannot guarantee your results and cannot offer refunds if the results achieved fail to meet your expectations.

Skin care products are non-returnable/refundable.