Privacy Policy

Our contact details 

Name: Dr Miriam A Clinic

Address: BANGS, 66 Hoe Street, London, E17 4P

Phone Number: 07773 756836

E-mail: hello@drmiriama.com 

Date this policy was authorised: 27 February 2023

 

 

We currently collect and process the following information:

• Names, postal addresses, telephone numbers, email addresses, and other contact details (telephone calls may also be recorded for training purposes). 
• Information supplied in the medical questionnaire about a person’s health and relevant medical conditions that could affect the suitability of treatments 
• Still images of clients during the treatment process (to assess before and after)
• Technical information such as cookies, IP address, browser type etc when you visit our website 

 

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you in the course of conducting business. This may be in person, via email, web form or telephone. However, in some cases personal data will be supplied by third parties (for example our online booking platform) but only when you have specifically booked a service/treatment. 

We use the information that you have given us in order to deliver our services and fulfil our contractual obligations, for instance, with insurers.

• For the purpose of recommending and providing treatments & products 
• For the purpose of providing information on pre- and aftercare before and following treatment. 
• For the purpose of confirmation and reminding individuals of appointments via email & text messages. 
• For the purpose of our newsletter and other relevant offer emails updating clients on new products and services offered by Dr. Miriam A. You can opt out of this at any time. 

We may share this information with medical-grade skincare providers and pharmacies to order your prescription skin care products.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are: 

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting hello@drmiriama.com

(b) We have a contractual obligation.

(c) We have a legitimate interest.

 

How we store your personal information 

Your information is securely stored. Personal information gathered will not be shared with any third party companies for direct marketing.
Usually, personal data collected by Dr Miriam A Clinic will remain within Dr Miriam A Clinic and will be processed by appropriate employees. Some of the processing is carried by third parties such as website developers, cloud storage providers but is at all times kept securely and only processed with the directions of Dr Miriam A Clinic.

On occasion, we will need to share personal information, to meet our legal obligations or for contractual reasons, with third parties such as banks lawyers, insurers, accountants or government authorities.

The type of data and the purpose for collection will determine how long Dr Miriam A Clinic will retain your data. We will not process your personal information for purposes longer than necessary.

Our insurers require Dr Miriam A Clinic to keep Client records, including medical data, images and treatment data for 10 years from the date of your last treatment following which it will be securely disposed of.

Data of those engaged with the business such as contacts for an active contract or receivers of our email newsletter will be retained as long as the service is being contracted or newsletter is being sent. Emails of those who have opted out of receiving our newsletter services will be kept indefinitely to ensure continued compliance.

All client data is stored in our CRM system – the entire client history and contact details can be deleted from that system when appropriate.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information. 

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

If you wish to make a request please contact us at:

hello@drmiriama.com 

07773 756836

 

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at:

hello@drmiriama.com 

07773 756836

 

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:            

Information Commissioner’s Office

Wycliffe House, Water Lane

Wilmslow, Cheshire SK9 5AF

 

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk